Major Upgrades: New Release Upgrade Guarantee If you do not purchase Gold or Platinum support packages you will not be forced to upgrade and you will still be entitled to technical support if you continue to use the previous version of our products. Contact your account manager for a detailed quotation. Free major upgrades and prioritized support. – Volume Price Protection for additional licenses. – Customers with current GOLD support status will receive free major upgrades and prioritized technical support SILVER – Full List Price – Standard support benefits For clients that have purchased annual maintenance (Gold and Platinum support) the cost to upgrade to would be as follows: Therefore, you will have to pay an upgrade fee if you want to take advantage of a major update or version upgrade. Major upgrades usually have a significant amount of improvements and new features. So an upgrade from 9.x to 10.x is a major upgrade. Major upgrades are indicated by a change in the product version number. If you have subscribed to our annual support program (GOLD or PLATINUM) which is offered at the time of purchase – you will receive free major updates and upgrades as well as prioritized technical support.Īnnual support services can only be purchased at the time of purchase.Ĭustomers that have not purchased annual maintenance will need to check back periodically at our website for any available minor updates. For instance – if you’ve purchased version 9.0, you can upgrade to version 9.1 free of charge. In-version or minor updates are updates of which the first version number has not changed. When you purchase any of our Horizon DataSys software products, all in-version updates of your product are free.
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